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Financial Inclusion Officer
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Financial Inclusion Officer

Based at Kingston Guildhall 2

Adult Social Care Finance Team

Interim contract 9-12 months from January 2019

Grade 7 Salary £28,356 - £35,025 per annum

About the role

In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service with the ambition is to add value, inspire success. This role sits within the Financial Assessment service within the Adult Social Care Finance Team. This is an important “front line” service delivery role and you will be a key member of the Adult Social Care Finance Team, which provides a professional, multi- faceted, operational service for colleagues in Kingston Adult Social Care (ASC) and their service users.

As the Financial Inclusion Officer Adult Social Care, the post holder will support the development and implementation of an integrated approach to financial inclusion, in line with the Council’s Charging Policy for Adult Social Care, Income Collection and Enforcement Strategies & policies. The role will enable ASC service users to build financial capability, maximise benefit entitlement and ensure the charges users are required to pay towards the cost of their services are affordable enabling them to cope financially to prevent poverty and social exclusion and, improve life chances.

Main duties will include:
Ability to understand difficulties faced by users of Adult Social Care , needing financial assistance,
Apply DWP Performance Standards and locally agreed indicators / targets.
Apply the Council’s Charging Policy to users or Adult Social Care whilst maximising their income
Possess expertise in the area of Benefit entitlement applying these to users of Adult Social Care
Deliver service activities and manage small caseloads under the supervision of more experienced staff

The ideal candidate will have:
A minimum of 1 years' experience of debt/welfare benefits advice work within a CAB/ Advice UK , housing or similar setting
A working knowledge of current welfare benefits in particular Attendance Allowance and Personal Independence Payments
Ability to monitor and calculate payments, with an ability to prepare & present stats
Ability to communicate effectively with customers and understand their needs, often in emotional and sensitive situations
A minimum of 2 years’ experience of money advice/welfare benefits advice / Financial Inclusion initiatives to a recognised quality standard

Our offer

We can offer you a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that, working in our friendly and collaborative environment.

We offer a modern and flexible working environment for our staff allowing you to work flexibly in Kingston and at home following the introduction of Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working.


Local Government Pension Scheme
27 days annual leave plus bank holidays
Bicycle loan facilities
Cycle to Work scheme
Interest free season ticket loans
Subsidised gym membership
Local and national discounts for shopping, eating out and leisure activities  

Sutton is a short train journey from Clapham Junction and London Victoria (20-30 minutes), and London Bridge (30-50 minutes) and easily accessible from the neighbouring boroughs of Croydon and Merton

An DBS clearance check is required for this role.

To apply please upload your CV and include a supporting statement referring to the Person Specification within the Role Profile.pdf

Closing date - Sunday 13 January 2019
Interview date - Monday 21 January 2019 (subject to change)

Please refer to the attached Leadership Expression for more information about the behaviour we encourage all our employees to display.
Leadership expression.pdf

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