Rent, Service Charge Billing & Support Officer
 

Rent, Service Charge Billing and Recovery Senior Officer
Salary - £24,903 - £28,215 per annum
Hours: Full-time post (36 hours per week)
Contract type: Permanent contract
Location: Kingston Guildhall Offices

About us
In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service. Our ambition is to ‘Add Value, Inspire Success’ and we currently have a number of exciting opportunities for capable and positive individuals who are ready to join us in realising this ambition.

About the role
This is a busy and exciting role working in a team responsible for the maintenance of approximately 4,750 rent accounts and approximately 1,450 leaseholders’ accounts. There are also a number of other ancillary accounts for garages, private sector leased properties, tenant/landlord loans that the team will be responsible for.

You will liaise directly with tenants, leaseholders and key stakeholders (e.g. colleagues in Housing Services) and undertake appropriate action to keep rent accounts and leasehold service charge accounts up to date.
You will support the team to deliver these activities, whilst developing your knowledge and expertise in leasehold management and rent administration. This will aid your personal development and advance your career within this area as opportunities arise.

About you
Ideally we're looking for someone with experience of working in a team within a leasehold services environment with an understanding of leasehold management, specialist knowledge of leasehold income recovery is desirable. However we are committed to growing our own talent for those that can demonstrate excellent customer service skills with relevant experience, potential and an eagerness to learn, and an interest to pursue a career in finance in local government.

Our offer
We can offer you a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that working in our friendly and collaborative environment.

In addition, we offer a modern and flexible working environment for our staff allowing you to work flexibly from our Sutton and Kingston Offices, whilst on the move, and at home following the introduction of Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working.

How to apply

Before applying please refer to the Role Profile and ensure you meet the essential criteria.

You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined the role profile. Please also refer to the Leadership Expression for more information about the behaviour we encourage all our employees to display. 

Closing Date: 28th July 2020

The London Borough of Sutton is Disability Confident Committed.  We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. 

We particularly welcome applications from black and minority ethnic candidates as they are under represented within the London Borough of Sutton.
Directorate
Resources
Working Hours
Full-time
Contract Type
Permanent
Salary From
£24,903
Salary To
£28,215
 
Rent, Service Charge Billing and Recovery Senior Officer
Salary - £24,903 - £28,215 per annum
Hours: Full-time post (36 hours per week)
Contract type: Permanent contract
Location: Kingston Guildhall Offices

About us
In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service. Our ambition is to ‘Add Value, Inspire Success’ and we currently have a number of exciting opportunities for capable and positive individuals who are ready to join us in realising this ambition.

About the role
This is a busy and exciting role working in a team responsible for the maintenance of approximately 4,750 rent accounts and approximately 1,450 leaseholders’ accounts. There are also a number of other ancillary accounts for garages, private sector leased properties, tenant/landlord loans that the team will be responsible for.

You will liaise directly with tenants, leaseholders and key stakeholders (e.g. colleagues in Housing Services) and undertake appropriate action to keep rent accounts and leasehold service charge accounts up to date.
You will support the team to deliver these activities, whilst developing your knowledge and expertise in leasehold management and rent administration. This will aid your personal development and advance your career within this area as opportunities arise.

About you
Ideally we're looking for someone with experience of working in a team within a leasehold services environment with an understanding of leasehold management, specialist knowledge of leasehold income recovery is desirable. However we are committed to growing our own talent for those that can demonstrate excellent customer service skills with relevant experience, potential and an eagerness to learn, and an interest to pursue a career in finance in local government.

Our offer
We can offer you a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that working in our friendly and collaborative environment.

In addition, we offer a modern and flexible working environment for our staff allowing you to work flexibly from our Sutton and Kingston Offices, whilst on the move, and at home following the introduction of Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working.

How to apply

Before applying please refer to the Role Profile and ensure you meet the essential criteria.

You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined the role profile. Please also refer to the Leadership Expression for more information about the behaviour we encourage all our employees to display. 

Closing Date: 28th July 2020

The London Borough of Sutton is Disability Confident Committed.  We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. 

We particularly welcome applications from black and minority ethnic candidates as they are under represented within the London Borough of Sutton.